Privacy Policy

PRIVACY POLICY

Last updated: 7 May 2026

This privacy policy explains how Eyeconic Glazing Ltd ("we", "us", "our") collects, uses and protects personal information that you provide when you visit or use our website at www.eyeconicglazing.co.uk or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. WHO WE ARE

Eyeconic Glazing Ltd is the "data controller" responsible for your personal data.

Company name: Eyeconic Glazing Ltd

Registered in: England & Wales

Company number: 17147267

Registered office: 27-29 Manchester Road, Burnley, BB11 1HG

Website: www.eyeconicglazing.co.uk

Contact for data protection enquiries: caroline@eyeconicglazing.onmicrosoft.com

2. THE PERSONAL DATA WE COLLECT

We collect and process the following categories of personal data.

2.1 Information you give us through our enquiry and quote forms

When you submit a contact, enquiry or quote form on our website, we collect:

- Your name

- Your email address

- Your telephone number (if provided)

- Your postal address or postcode (where relevant to a quote)

- Details of your enquiry, including the type of glazing, windows, doors or other products or services you are interested in, and any photographs, measurements or property details you choose to share with us

- Any other information you choose to include in your message to us

2.2 Information collected automatically

When you visit our website, we (and our service providers) may automatically collect:

- Your IP address and approximate location

- Your device type, operating system and browser type and version

- Pages you visit, the date and time of your visit, the time spent on each page, and the website you visited before ours

- Information from cookies and similar technologies (see section 8 below)

3. HOW WE USE YOUR PERSONAL DATA AND OUR LAWFUL BASES

Under UK data protection law we must have a "lawful basis" to use your personal data. The list below explains how we use your data and the lawful basis for each use.

- To respond to your enquiry, provide a quote, and discuss your project with you — taking steps at your request prior to entering into a contract; our legitimate interests in answering enquiries.

- To carry out a survey, supply and install glazing products, and otherwise perform a contract with you — performance of a contract with you.

- To keep records of quotes, orders, invoices and customer correspondence — performance of a contract; compliance with our legal obligations (including tax and accounting); our legitimate interests in keeping accurate business records.

- To operate, secure and improve our website and services — our legitimate interests in running a secure, reliable website and improving the user experience.

- To use analytics cookies to understand how our website is used — your consent (which you can withdraw at any time).

- To deal with complaints, exercise or defend legal claims, and comply with legal or regulatory obligations — compliance with a legal obligation; our legitimate interests in protecting our business.

4. WHO WE SHARE YOUR PERSONAL DATA WITH

We do not sell your personal data. We may share it with:

- Our staff and authorised contractors who need it to provide a quote, carry out a survey, or supply and install your glazing.

- Service providers who support our business, including our website host, IT and email providers (including Microsoft 365), accounting and bookkeeping providers, and analytics providers.

- Suppliers and manufacturers where necessary to fulfil your order (for example, to order made-to-measure units in your specification).

- Professional advisers such as accountants, insurers and lawyers, where necessary.

- Law enforcement, regulators or other authorities if we are required to do so by law or to protect our rights.

- A buyer or successor in the event we sell or transfer all or part of our business.

We require all third parties who handle personal data on our behalf to do so in accordance with our instructions, the UK GDPR and appropriate confidentiality and security obligations.

5. INTERNATIONAL TRANSFERS

Some of our service providers (for example, Microsoft for email and cloud services, or analytics providers) may process personal data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to a country covered by UK adequacy regulations.

6. HOW LONG WE KEEP YOUR PERSONAL DATA

We keep your personal data only for as long as necessary for the purposes set out in this policy. Typical retention periods are:

- Website enquiries that don't lead to a quote or contract: up to 12 months from the date of your enquiry.

- Quotes and customer records: for the duration of any guarantee period and for up to 6 years after the end of our relationship, in line with our legal obligations and to deal with any claims.

- Accounting and tax records: at least 6 years, as required by HMRC.

- Website analytics data: in line with the retention settings of the analytics tool used (typically up to 26 months).

When we no longer need your personal data, we will delete it or anonymise it.

7. YOUR RIGHTS

Under UK data protection law you have the following rights, which you can exercise free of charge:

- Right of access — to request a copy of the personal data we hold about you.

- Right to rectification — to ask us to correct inaccurate or incomplete data.

- Right to erasure — to ask us to delete your personal data in certain circumstances.

- Right to restrict processing — to ask us to limit how we use your data in certain circumstances.

- Right to data portability — to receive certain data in a structured, commonly used and machine-readable format.

- Right to object — to object to processing based on our legitimate interests, and to direct marketing at any time.

- Right to withdraw consent — where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of any processing carried out before you withdrew it.

To exercise any of these rights, please contact us at caroline@eyeconicglazing.onmicrosoft.com. We may need to verify your identity before responding. We will respond within one month, although we may extend this by a further two months for complex requests.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to function correctly and to help us understand how visitors use the site.

8.1 What is a cookie?

A cookie is a small text file that is placed on your device when you visit a website. Cookies allow a website to recognise your device and remember information about your visit.

8.2 The cookies we use

- Strictly necessary cookies — required to make our website work, such as remembering your cookie preferences. These do not require your consent.

- Analytics cookies — help us understand how visitors use our website (such as which pages are viewed and how visitors navigate the site) so we can improve it. These are only set with your consent.

8.3 Managing cookies

When you first visit our website, you'll see a cookie banner that lets you accept or reject non-essential cookies. You can change your choice at any time by clearing your cookies and revisiting the site, or by adjusting your browser settings to block or delete cookies. Please note that blocking strictly necessary cookies may affect how the website works.

9. MARKETING

We will only send you marketing communications where we are legally permitted to do so, for example where you have given us your consent or where we have an existing customer relationship and you have not opted out. You can unsubscribe at any time by following the link in any marketing email or by contacting us at caroline@eyeconicglazing.onmicrosoft.com.

10. HOW WE KEEP YOUR DATA SECURE

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. This includes access controls, secure passwords, encryption in transit, and limiting access to personal data to those who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take all reasonable steps to protect your information.

11. CHILDREN

Our website and services are not aimed at children. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. This privacy policy only applies to our website, and we are not responsible for the privacy practices of any third-party sites. Please check the privacy policy of any website you visit.

13. COMPLAINTS

If you have a complaint about how we handle your personal data, please contact us first at caroline@eyeconicglazing.onmicrosoft.com so we can try to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Website: ico.org.uk

Helpline: 0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. The "Last updated" date at the top of this page tells you when it was most recently revised. We encourage you to review this policy periodically.

15. CONTACT US

If you have any questions about this privacy policy or how we handle your personal data, please contact:

Eyeconic Glazing Ltd

27-29 Manchester Road

Burnley

BB11 1HG

Email: caroline@eyeconicglazing.onmicrosoft.com